Refund policy

Please make sure to read the full product description carefully before making a purchase. If you have any questions or would like to see more pictures, feel free to message us on Instagram @susurrus.world. We’re happy to help!

We do not accept returns, as all product details—including flaws, sizing, and condition—are clearly stated in every listing.

Photos are considered part of the item description.

Please review all photos carefully before purchasing.

All sales are final.

All items sold at susurrus.world are secondhand or vintage, which means natural signs of wear, age, or minor imperfections are to be expected. By placing an order, you acknowledge and accept these conditions.

Please review all measurements carefully before purchasing, as sizing may vary between brands and vintage items.

Please allow slight measurement variations due to manual measurement.

Color may vary slightly due to lighting and screen differences.

⚠️ Import duties and taxes are not included in the item price or shipping cost.

The buyer is responsible for all import fees upon delivery.

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the buyer.

If a parcel is returned to us due to failed delivery, refusal, or incorrect address, the buyer is responsible for reshipping costs.

We are not responsible for delays, customs processing, or additional charges imposed by the destination country.

Once a package has been shipped and accepted by the carrier, the shipping process is under the responsibility of the carrier and subject to the carrier's insurance coverage.

Lost or delayed packages are subject to the carrier's investigation and insurance coverage.

Refused parcels due to unpaid duties or taxes are non-refundable.

By completing a purchase on this website, you agree to all terms stated in this policy.

Thank you for your trust and support.
All love,
susurrus.world